To our amazing customers,
Everyday we are handling an abundance of orders and prepping them for shipment to be handed to our third party delivery partners to get your orders to you as soon as possible. Due to COVID, this has hindered our logistics and we ask that you be patient with us and our third party logistic companies.
Regarding Ziegler Shipping: We use UPS and USPS at our discretion. Please know that USPS(United States Postal Service) has been experiencing delays. Due to COVID this has pushed back many ETA's that our out of our control. With that said, please, if you need something by a certain date, we recommend you picking a guaranteed delivery service such as UPS Next Day, 2nd Day, 3rd day, to ensure delivery by certain date. We do mention that UPS has suspended "Service Guarantee", please click "here" to read.
If you have any questions about your shipment please do not hesitate to reach out to us at sales@zieglers.com
Delivery Types & Costs
Calculate Your Delivery Charges Online! Did you know the F.C. Ziegler Company website can calculate your delivery costs online? Just proceed to checkout to see the delivery charges for the items currently in your shopping cart. Our site calculates actual delivery fees based on destination, so you need to plug-in your zip code for us to generate the freight amount. Note: These are the fees that are charged for orders placed online.
Same-Day Service
We aim to impress you with our fast and accurate service. If your Web order is received by 2 p.m. C.T. and is in stock, we will make sure delivery starts that same day! And, if you request any type of express delivery service through UPS or USPS, you receive same-day service, right up until 2 p.m. on in stock items. Same-day guarantee applies to UPS and USPS deliveries only and does not include orders received during weekend or holiday hours.
Ziegler’s Standard Shipping
Our most popular delivery service! We use USPS or UPS at our discretion to make sure you get your product in an efficient manner. Most orders ship from Tulsa, Oklahoma. Ziegler's standard estimated shipping times are valid only for the United States. Should you select this service and you are not within the 50 states then a longer shipping times is estimated due to customs and other shipper issues that arise.
International Shipping
We can and do ship to across the world from time to time when need be however you may notice Ziegler shipping come up as an option for your international order but this is not indicative of the final shipping amount you will be charged. You should receive a notice via phone or email of the final shipping amount in no less than 24 hours. Customer will be responsible for custom and duties fees where applicable. Should you have any questions please don't hesitate to contact our customer service line or send us an email.
Next-Day Delivery
Need your product or goods tomorrow? Simply select one of our expedited delivery options during checkout, and we'll take care of it. Remember, orders submitted after 2 p.m. on business days and orders submitted on weekends and holidays are delivered on the next business day. The orders are subject to in-stock availability and payment verification. Some restrictions apply, such as for over sized and hazardous items. When you choose Next Day Air please understand this shipping quote is for items being shipped Monday - Thursday. If you need something to be shipped out on Friday please contact us via Phone as UPS has a higher rate and shipping method for Next Day Air Saturdays. Indicate in the Order Notes during checkout if you have any special concerns or questions about your delivery. We will contact you promptly.
Local Pick Up/Site-to-Store
Would you like to pick up your products in one of our retail stores? Try our newest shipping option - Local Pickup! We have combined the ease of shopping online and the convenience site-to-store shipping! If you are within the boundaries of one of our retail stores this shipping option will populate for you. Because this is a shipping option that we offer at no charge to our customers we will contact you when your order 100% complete and ready to pick. We may contact you to let you know that some items are available for pick up now but majority of the time you will be contacted when your order is ready. Should you need your items by a deadline we suggest you choose one of our other shipping options mentioned above.
You will have 45 Days from first notification, after that the order will be converted to a gift certificate. Contact retail store for claiming and redeeming the gift certificate.
Should you have any questions please don't hesitate to reach out to us regarding your order.
Questions?
Contact our customer service line at 1-800-331-4117
We do not ship to any third party courier services intending to reship your order. Should shipping or billing questions arise and we are unable to contact you with the information provided we reserve the right to cancel and refund your order.
Returns and Exchanges:
Of course we at the F.C. Ziegler Company want nothing more than your satisfaction when you shop with us! So we have the following return policy in place to help you should you need to make a return or an exchange.
For Web and In-Store Purchases:
- (Store)You have 30 days from the purchase date to receive an exchange, return or store credit .
- Special items, items that are not in our inventory, are all sales final.
- (Web) You have 30 days from the shipment date to receive an exchange, return, or store credit.
- We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- After the 30 days is up you are only eligible for an exchange or store credit.
- The items must be in saleable condition in order to obtain the above.
- Some items might be ineligible for a return. Please ask your friendly customer service representative should you have questions about your purchase.
Zieglers (Self-Service)Return Instructions-
- Simply login to your account.
- View the order using the "Complete Orders" link under the My Account menu.
- Click the Return Item(s) button.
- We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note for items that are on sale and purchased at any time on this website are All Sales Final and nonrefundable.
Zieglers Customer Service Return Instructions-
Contact our Customer Service Department at 1-800-331-4117 or email at sales@zieglers.com.
As always thank you for your business!
The F.C. Ziegler Company
2111 E. 11th St.
Tulsa, Oklahoma 74104